Effective Date: January 1, 2025
Business Name: Custom Auto Repair
Website: www.customautorepair-nc.com
Location: North Carolina, United States

Custom Auto Repair (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We may collect the following types of information:

Information you voluntarily provide, including:

• Name
• Phone number
• Email address
• Physical address
• Vehicle information (VIN, make, model, mileage)
• Payment information (processed via third-party payment providers)
• Service history and repair records
   

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Date and time of visit
• Referring website
   

This information is used for analytics and website performance improvements.

We use your information to:

• Schedule appointments
• Provide repair estimates and service updates
• Process payments
• Send invoices and receipts
• Respond to inquiries
• Send appointment reminders
• Send service recommendations
• Improve our services
• Comply with legal obligations
   

We do not sell or rent your personal information.

Custom Auto Repair may communicate with customers via SMS for operational and service-related purposes.  We may occasionally send promotional messages.  See our Terms & Conditions.

SMS consent is collected through:

• Website forms
• In-person service authorizations
• Phone scheduling interactions
• Electronic estimate approvals
   

SMS consent is not shared with third parties or affiliates for marketing purposes.

Phone numbers collected for SMS communication are used exclusively for:

• Appointment confirmations and reminders
• Repair updates
• Estimate approvals
• Customer support
• Service follow-ups
• Occasional Promotional Messaging
   

We do not sell, rent, or share SMS opt-in data with third parties for promotional purposes.

Customers may opt out of SMS communications at any time by:

• Replying STOP to any message
• Contacting us directly at 984-689-9299
• Emailing us at customer.service@customautorepair-nc.com
   

Once opted out, you will no longer receive SMS messages unless you provide renewed consent.

We may share information only with:

• Payment processors (for transaction processing)
• SMS/messaging service providers (for operational messaging)
• CRM or shop management software providers
• Government or legal authorities when required by law
   

All third-party service providers are required to maintain reasonable data protection safeguards.

We do not share personal data with third parties for marketing purposes.

Our website may use cookies and analytics tools to:

• Improve user experience
• Analyze traffic patterns
• Enhance site performance
   

You may disable cookies in your browser settings; however, some features may not function properly.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

We retain customer and service records as necessary to:

• Maintain repair history
• Comply with tax and regulatory requirements
• Resolve disputes
• Enforce agreements
   

Depending on applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your personal information
• Withdraw consent for communications
   

To exercise these rights, contact us at the information listed below.

Our services are not directed toward individuals under 18 years of age. We do not knowingly collect information from minors.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

Continued use of our services constitutes acceptance of the updated policy.

Custom Auto Repair
954 Stricklands Crossroads Rd
Four Oaks, North Carolina 27524
Phone: 984-689-9299
Email: customer.service@customautorepair-nc.com
Website: www.customautorepair-nc.com